Supplier Terms & Conditions

1. Introduction and Acceptance

These Supplier Terms and Conditions ("Terms") govern your use of the Booking Wolf platform as a supplier. By creating a supplier account and using our services, you agree to be bound by these Terms.

Booking Wolf operates as an intermediary platform connecting accommodation suppliers with customers seeking bookings. We facilitate the booking process while maintaining high standards of service and protection for all parties.

2. Commission Structure and Payments

Payment Terms

• Supplier payouts are calculated as: Advertised Price - Commission
• The customer pays Booking Wolf by card. The card is authorised when the booking is made and charged only once the booking is confirmed; if it is not confirmed, the customer is not charged and no fee arises
• Payouts are made by bank transfer through Stripe, on the settlement cycle of the marketplace the listing is sourced from. For Viator-sourced listings that is within 21 business days of the end of the month in which the experience takes place
• Payout timing is subject to Stripe's own verification and bank settlement times, which are typically longer for a newly created account
• Trusted partner hoteliers may collect funds directly from customers
• All payments are subject to successful completion of the booking

Refunds and Cancellations

In case of booking cancellations or customer refunds:

• Customer refunds will be processed according to the cancellation policy
• Supplier payouts may be adjusted or reversed in case of refunds
• Commission fees are retained for legitimate bookings processed through the platform

3. Platform Usage Guidelines

Response Requirements

How Bookings Are Confirmed

You choose, and can change it at any time under Settings → Booking Mode in your supplier dashboard:

• Approve each booking. We email you each request and nothing is committed until you accept it.
• Confirm automatically. Bookings are confirmed as soon as the customer pays. Booking Wolf holds no availability calendar on your behalf, so no date is checked against your diary. Bookings outside the limits you set — largest group, minimum notice, days you run, and dates you are unavailable — are sent to you to approve instead of confirming. Where you set no group limit, the maximum party size published on your own listing applies.

Service Standards

• Maintain accurate and up-to-date property information
• Provide quality accommodation matching the advertised description
• Honor confirmed bookings and provide agreed-upon services
• Communicate professionally with customers and Booking Wolf support

Prohibited Activities

• Circumventing the platform to book customers directly
• Providing false or misleading information
• Discriminating against customers based on protected characteristics
• Using the platform for illegal or unauthorized purposes

4. Customer Data Protection

Data Security Requirements

• Implement appropriate security measures to protect customer data
• Do not share, sell, or use customer data for marketing purposes
• Report any data breaches to Booking Wolf immediately
• Delete customer data when no longer needed for the booking

GDPR and Privacy Compliance

Suppliers must comply with all applicable data protection laws, including GDPR. Customer consent for data processing is managed by Booking Wolf, and suppliers must respect customer privacy rights and data subject requests.

5. Intellectual Property Protection

Booking Wolf IP

• Booking Wolf retains all rights to its platform, technology, and brand
• Suppliers may not copy, modify, or reverse engineer the platform
• Use of Booking Wolf branding requires explicit permission

Supplier Content

• Suppliers retain ownership of their property descriptions and images
• By using the platform, suppliers grant Booking Wolf a license to display their content
• Suppliers warrant they have the right to all content they provide

Third-Party Content

Suppliers must respect third-party intellectual property rights and obtain necessary permissions for any content they use on the platform.

6. Liability, Termination, and Dispute Resolution

Limitation of Liability

Booking Wolf acts as an intermediary platform. Suppliers are responsible for the quality and delivery of their accommodation services. Booking Wolf's liability is limited to the platform services provided.

Termination

• Either party may terminate this agreement with 30 days' notice
• Booking Wolf may suspend accounts for violations of these Terms
• Upon termination, suppliers must fulfill existing bookings

Dispute Resolution

Disputes will be resolved through good faith negotiation, followed by binding arbitration if necessary. These Terms are governed by [Jurisdiction] law.

7. Updates and Contact Information

Terms Updates

Booking Wolf may update these Terms periodically. Suppliers will be notified of material changes and continued use constitutes acceptance of updated Terms.

Contact Information